Shipping policy

Gilt & Gravity currently ships to addresses in Canada. Available shipping options and any applicable charges are shown at checkout before payment.

Processing time

Orders are normally prepared within 1–3 business days, excluding weekends and Québec statutory holidays. Processing may take longer during launches, promotions, holidays, address verification, fraud review, or unexpected demand. Personalized or made-to-order products may have a different processing time disclosed on the product page.

Estimated transit time

After processing, estimated delivery is 7–15 business days within Canada. The usual estimated total from order placement is therefore 8–18 business days. These are good-faith estimates, not guaranteed delivery dates. Remote areas and carrier disruptions may require additional time.

Tracking

When tracking is available, we will send it to the email address used at checkout. Tracking may take several business days to update after a label is created. Check spam or junk folders before contacting support.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact support@giltandgravity.com immediately if a correction is needed. We cannot guarantee a correction after fulfillment begins. If a parcel is returned because the address was incomplete, incorrect, refused, or unclaimed, we may deduct reasonable reshipping or return-to-sender costs from any refund where permitted by law.

Delays, loss, and delivery issues

Carrier scans, weather, high-volume periods, labour disruptions, security inspections, and events outside our reasonable control can delay delivery. If your order has not arrived by the end of the estimated window, or tracking appears stalled, contact us with your order number. We will investigate with the carrier and provide an appropriate solution when a shipment is confirmed lost or undeliverable.

A parcel marked delivered should first be checked around the delivery location, with household members, neighbours, building management, and the carrier. Report unresolved issues promptly so we can investigate.

Separate shipments

Items in one order may occasionally ship separately. When this occurs, you will not be charged extra shipping beyond the amount accepted at checkout.

Taxes and fees

Product prices are displayed in Canadian dollars unless otherwise indicated. Applicable taxes and shipping charges are shown at checkout. Because we currently ship only within Canada, customers should not ordinarily incur import duties on delivery; if our shipping coverage changes, any applicable duties or fees will be disclosed as required.

Québec distance-contract rights

Nothing in this policy limits cancellation or reimbursement rights provided by Québec law. Depending on the circumstances, a Québec consumer may have the right to cancel a distance contract when required pre-purchase information or a copy of the contract is not provided, or when goods are not delivered within the legally applicable period.